Check if there is something wrong with your communication environment. Also, check that the necessary software (Windows Media Player, QuickTime, etc.) for playing back audio and movie files is installed in your computer.
Click the “Forgot your password?” button on the login page, and enter your login ID (e-mail address).
An e-mail for creating a new password will be sent to your registered e-mail address.
Use the password contained in the e-mail to log in.
After logging in, you will be asked to create a new my Picturetown password.
